• Termini & Condizioni

    1. Scope of application

    These General Terms and Conditions (hereinafter "GTC") apply to all contractual transactions concluded via the online shop. www.bogsana.ch (hereinafter "online shop"). The online shop is operated by BogSana SNC (hereinafter "BogSana").

    BogSana sells directly to its customers without third-party intermediaries. The product range includes herbal teas, food drops, supplements, creams and syrups, all made with natural ingredients.

    BogSana reserves the right to change these GTC at any time. The version of these GTC in force at the time of the order is the normative value. This version cannot be changed unilaterally. Any conditions of the customer that diverge or conflict with these GTC are not recognized.

    The offer of products and services made available in the online shop (hereinafter "Offer") is directed exclusively to customers domiciled in Switzerland and Liechtenstein, and in the case of business customers, only if the company is headquartered in Switzerland or Liechtenstein.

    Deliveries are limited exclusively to the territory of Switzerland and Liechtenstein.

    The offer is valid until the product can be found via the online store's search engine and/or until it is available.

    For all orders of products that imply an age limit on the part of the buyer (especially in the case of products such as alcohol or tobacco, not authorized for minors under 18 years of age) the customer confirms with his order to comply with these legal provisions.

    Orders that exceed a reasonable quantity for the household may be declined without having to provide any justification.

    2. Information

    2.1 Online shop and product assortment BogSana SNC runs an online store on www.bogsana.ch , offering customers a wide range of products for wellness and health. The assortment includes food supplements, natural products and other wellness items. Product information, images and descriptions are provided with the greatest possible accuracy. However, BogSana does not guarantee that all product descriptions are completely free from errors.

    2.2 Prices All prices listed in the online shop are in Swiss francs (CHF) and include value added tax (VAT). BogSana SNC reserves the right to change prices at any time. The applicable prices are those published in the online shop at the time of ordering.

    2.3 Availability and delivery times BogSana SNC is committed to keeping the information on product availability in the online store up to date. However, occasional discrepancies may occur. The delivery times indicated are approximate and not binding. BogSana SNC is not responsible for any delays in deliveries caused by third parties.

    3. Conclusion of the contract

    3.1 Products and services The presentation of the products in the online shop does not constitute a legally binding offer, but rather a non-binding invitation to the customer to order these products. The sending of the order by the customer via the online shop constitutes a binding offer to conclude a purchase contract. BogSana then sends an automatic order confirmation by e-mail confirming receipt of the order. This order confirmation does not yet constitute acceptance of the offer. The purchase contract is only concluded when BogSana ships the ordered products to the customer and confirms the shipment with an e-mail (shipping confirmation).

    3.2 Delivery limitations In the event that an ordered item is not available, BogSana reserves the right not to deliver. In this case, the customer will be informed and any advance payment will be refunded.

    3.3 Purchase quantity BogSana SNC reserves the right to limit purchase quantities for certain products. Orders that exceed reasonable quantities for a household may be refused without providing justification.

    3.4 Third party suppliers For products sold by third-party suppliers through the Get Healthy Program, the purchase contract is concluded directly between the customer and the third-party supplier. BogSana SNC is not a party to such contracts and assumes no responsibility for such transactions.

    4. Delivery and transport

    4.1 Delivery Methods Delivery is made to the shipping address indicated by the customer when ordering. BogSana SNC delivers only within Switzerland and Liechtenstein.

    4.2 Shipping costs Shipping costs are calculated based on the weight and dimensions of the products ordered, as well as the delivery address. Shipping costs are indicated separately in the order summary and are the responsibility of the customer, unless otherwise specified.

    4.3 Delivery times The delivery times indicated in the online store are approximate and not binding. BogSana SNC undertakes to respect the indicated delivery times, but assumes no responsibility for delays caused by third parties.

    4.4 Delivery delays In case of delays in delivery, the customer will be informed promptly. If delivery is not possible within a reasonable period, the customer has the right to withdraw from the contract. In this case, any payments already made will be refunded.

    4.5 Delivery Verification Upon delivery, the customer is required to immediately check the integrity and completeness of the products received. Any visible damage to the packaging or products must be reported immediately to the courier and noted on the delivery document. In the event of defects or shortages, the customer must inform BogSana SNC within 5 working days of receiving the products.

    5. Responsibility and warranty

    5.1 Legal guarantee BogSana SNC guarantees that the delivered food supplements are free from material and manufacturing defects at the time of delivery. The expiry date and month of production are clearly indicated on the product packaging. The legal guarantee covers only defects that occur during normal and proper use of the products.

    5.2 Disclaimer of warranty Damages due to improper use, incorrect handling, incorrect storage, modifications, unauthorized repair attempts or external interventions are excluded from the warranty. Damages due to normal wear and tear, accidents or negligence are also not covered by the warranty. BogSana SNC is not responsible for any use of the product that does not comply with the instructions provided.

    5.3 Complaints procedure In case of defects in the packaging or the product, the customer must contact BogSana SNC immediately. The customer must provide a detailed description of the defect and, if requested, send the defective product to BogSana SNC for evaluation. Shipping costs for returning the defective product are paid by the customer.

    5.4 Warranty Remedies If the product has a defect covered by the warranty, BogSana SNC may, at its discretion, replace the product with an equivalent one or refund the purchase price. The chosen remedy does not extend the original warranty period.

    5.5 Limited liability BogSana SNC is not liable for any indirect, incidental, consequential or punitive damages arising from the use of the products, to the maximum extent permitted by law. The total liability of BogSana SNC in connection with any claim will not exceed the amount paid by the customer for the product in question.

    6. Right of withdrawal

    6.1 Conditions for withdrawal The customer has the right to withdraw from the contract without giving any reason within 14 days from the date of delivery of the products ( provided that the packages have not been opened or tampered with ). To exercise the right of withdrawal, the customer must inform BogSana SNC by means of an explicit declaration (for example, a letter sent by post, fax or e-mail) of his decision to withdraw from the contract.

    6.2 Effects of withdrawal In case of valid withdrawal, BogSana SNC will reimburse all payments received from the customer, including delivery costs (with the exception of the supplementary costs resulting from the possible choice of a type of delivery other than the least expensive type of standard delivery offered), without undue delay and in any case no later than 14 days from the day on which BogSana SNC was informed of the customer's decision to withdraw from the contract. The reimbursement will be made using the same payment method used by the customer for the initial transaction, unless the customer has expressly agreed otherwise; in any case, the customer will not have to bear any costs as a consequence of such reimbursement.

    6.3 Returning products The customer must return the products to BogSana SNC without undue delay and in any case within 14 days from the day on which he communicated the withdrawal from the contract. The deadline is respected if the customer sends the products back before the expiry of the 14-day period. The direct costs of returning the products are borne by the customer.

    6.4 Reduction in value The customer is only responsible for the decrease in value of the products resulting from handling other than that necessary to establish the nature, characteristics and functioning of the products. If the returned products are damaged, incomplete or show signs of wear, BogSana SNC reserves the right to reduce the amount of the refund in proportion to the decreased value.

    7. Payment

    7.1 Payment Methods BogSana SNC accepts the following payment methods for orders placed through the online store:

    • Credit Card (Visa, MasterCard, American Express)
    • PayPal
    • Advance payment

    7.2 Credit card charge In case of payment by credit card, the charge is made at the time of order confirmation. The credit card data is transmitted in encrypted form to ensure maximum security. BogSana SNC reserves the right to verify the validity of the credit card and the availability of sufficient funds.

    7.3 Advance payment In case of payment by bank transfer or advance payment, the customer is required to make the payment within 5 working days from the order confirmation. The order will be processed only after receipt of payment. If the payment is not received within the indicated deadline, BogSana SNC reserves the right to cancel the order.

    7.5 Delay in payments In case of late payment, BogSana SNC reserves the right to charge default interest and reminder fees. Default interest is calculated at a rate of 5% per year. The reminder fee is CHF 10 for each reminder sent. BogSana SNC also reserves the right to suspend the supply of further products until the full payment of the amounts due.

    8. Data Protection

    8.1 Data collection and use BogSana SNC is committed to protecting the privacy of its customers. Personal data collected during the ordering process, registration or use of the online store are processed in accordance with the applicable data protection regulations. The customer's personal data are used exclusively for order processing, customer relationship management and for internal marketing purposes.

    8.2 Data Sharing BogSana SNC does not share personal data of customers with third parties, with the exception of service providers involved in order management (e.g. logistics companies, payment service providers). These service providers are required to process the data in accordance with these GTC and data protection laws.

    8.3 Data Security BogSana SNC adopts adequate technical and organizational measures to protect the personal data of customers from unauthorized access, loss or destruction. Payment data is transmitted in encrypted form using advanced security technologies.

    8.4 User rights The customer has the right to access their personal data, request the correction of any incorrect data, object to the processing of their data for direct marketing purposes or request the deletion of their personal data. To exercise these rights, the customer can contact BogSana SNC via the contacts indicated in the online store.

    8.5 Cookies The online store uses cookies to improve the user experience and to collect statistical data on the use of the site. Cookies are small text files that are stored on the user's device. The customer can configure their browser to refuse cookies, but this may limit some features of the online store.

    8.6 Newsletter By subscribing to the newsletter, the customer agrees to the use of his/her email address to send information about products, promotions and news. The customer can revoke the consent to the sending of the newsletter at any time through the unsubscribe link present in each email or by contacting BogSana SNC directly.

    9. Final provisions

    9.1 Changes to the general terms and conditions BogSana SNC reserves the right to modify these GTC at any time. The modifications will be published on the site www.bogsana.ch and will be effective immediately from the date of publication. Orders placed before the date of publication of the new GTC will not be subject to the changes.

    9.2 Severability clause If any provision of these GTC is held to be invalid or unenforceable, that provision shall be deemed severable from the other provisions and shall not affect the validity and enforceability of any remaining provisions.

    9.3 Applicable law and competent court These GTC and all contracts concluded under these conditions are governed by Swiss law, excluding the conflict of laws rules and the United Nations Convention on Contracts for the International Sale of Goods (CISG). The place of jurisdiction for all disputes arising out of or in connection with these GTC or contracts concluded under these conditions is exclusively that of Lugano, Switzerland.

    9.4 Contract language The language of the contract is Italian. In case of discrepancies between the Italian version of the GTC and any translations, the Italian version will prevail.

    9.5 Contacts For any questions, requests for assistance or complaints, the customer can contact BogSana SNC through the following channels:

    10. Conclusion

    10.1 Acceptance of the GTC By placing an order through the BogSana SNC online shop, the customer declares that he has read, understood and accepted these General Terms and Conditions (GTC).

    10.2 Version and validity These GTC are valid from the date of publication on the site www.bogsana.ch and remain in force until modified or replaced by BogSana SNC.